Customer Support

Having issues?

Some of the most frequently asked questions from drivers are listed below with helpful answers from our Support team. If you need help with something not answered below, contact to the Support Team. We'd love the opportunity to help you. You can get in touch with our Support team directly by clicking the button below.

Contact Support
Report a bug

Please Shoot us an email at [email protected] with a link and a screenshot. If this bug hasn’t been reported before, we’ll award you a special Exterminator badge as a thank you!
Response times from our Support team are fastest from - UTC, through . Support requests submitted outside those times may receive delayed responses.


For iOS devices, You can download EmpireLoad app from iTunes
For Android devices, You can visit PlayStore
1. Download EmpireLoad app to submit an application.
2. You will be asked to create an account and submit your driver license, insurance, registration ...
Check your mobile number you entered, its format should be like (1 xxx xxx xxxx). If you has still problem with that, Please contact us at [email protected], we will contact you shortly to solve the problem.
Our QuickPay is a service for making quicker payment to your account, at most in 2 business days and fee may apply. But standard pay you will get paid weekly with no fee.
After registration you should enter your personal information, your vehicle details and photo, bank account information (to receive your money) and wait to be approved by our HR Department. Then by make yourself available, you will receive all loads close by you and you have a choice to accept or deny it.
First of all, you need to get approved before we send you any load. You will be notified when you got approved.
Check that are Online in top right corner in Profile tab. When you got Online, Our server will receive your location and find loads close to your current location. If you has still problem, Please contact us at [email protected].
One of our dispatchers will contact you directly.
It depends on either you select Quickpay or standard pay. Quickpay takes at most 2 business days.
Yes, we work 24/7, 365 days a year.
Yes, we have 24/7 dispatching service.
We cover all states in the USA.
Yes and also we offer training how to use the app.